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SHIPPING INFO AND TERMS |
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Payment onsite is automated for Paypal and Google checkout through a
secure server through Roman Cart, however if you do not have either or prefer another method, we can
accept - Cheques, Postal orders and cash sent registered or recorded and
international money orders in pounds sterling |
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In the rare case that an item should go
missing in the post, we will file a claim with the postal service,
who will in turn try to trace the package and / or offer a refund if the
package cannot be found. The customer will then be given a refund or
replacement. We cannot accept returns on any items that have any
manufacturer defects (bad paint jobs, drips etc) however if this should
occur we will send you all the relevant info on who to contact. This does
not apply to items right out of the box that are broken. If an item is
broken please contact us within 10 days of the item purchase, if possible
please include an image of the damaged area. |
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Any order of high value, shipping to France or
Italy as of 27/06/08 will required an extra £3.50 to send the packet
international signed for. This will only mainly apply to mini figure
orders comprising of chase / secret figures |
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Pre-order items that require a deposit are
non refundable, this particular term is only used to avoid wasted time and
effort which in turn leaves desirable items open to collectors who really
need the piece. A refund will be given if the item is not available or
short stocked. Refunds will also apply for pre order items production
delayed up to 2 months from initial advert date, but once the item is in
stock refunds will not be available. All sales are final, we cannot accept returns on non
defective items, nor issue refunds or exchanges for different items.
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On the odd occasion, as with any live shopping
cart, an item may sell out or the number you require may not be in stock.
If this situation should arise we will notify you straight away with
either a refund or the next available replacement. |
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We aim to send most orders out the next
working day or indeed the same day dependant on the time the order is
placed. |
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If you have any questions, concerns or would
like to request any product / next item when its restocked please feel
free to drop us an email |
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